Terms and Conditions

Important information for your stay

Welcome to Serenity Cove Beach Resort. By making a reservation or using our services, you agree to be bound by these terms and conditions. Please read them carefully before completing your booking.

Last updated: December 2025 | This document contains our complete terms and conditions.

1. Reservations and Bookings

  • Booking Confirmation: A reservation is only confirmed upon receipt of the required 30% non-refundable downpayment.
  • Advance Booking: Reservations must be made at least 48 hours in advance.
  • Downpayment Deadline: The 30% downpayment must be received within 24 hours of placing the booking. Failure to pay within this period will result in automatic cancellation.
  • Guest Information: The guest making the reservation must provide accurate personal details and a valid government-issued ID at check-in.
  • Occupancy Limits: The number of guests must not exceed the maximum occupancy stated in the accommodation description. Additional guests beyond the stated limit are subject to extra charges or may be refused.
  • Accurate Information: Guests are responsible for providing correct booking details (dates, guest count, contact information). The resort is not liable for errors caused by incorrect information submitted by the guest.

2. Payment Terms

  • Downpayment: A 30% non-refundable downpayment is required to secure your reservation.
  • Balance Payment: The remaining 70% balance must be settled upon check-in before room keys or accommodation access is provided.
  • Accepted Payment Methods: Cash, GCash, Maya, bank transfer (BDO, BPI), or credit/debit card.
  • Currency: All payments are in Philippine Peso (PHP).
  • Proof of Payment: Guests must send proof of downpayment via email or messaging to confirm the booking.
  • Late Payment: If the balance is not settled at check-in, the resort reserves the right to cancel the reservation and forfeit the downpayment.

3. Cancellation and Forfeiture Policy

  • 30+ Days Before Check-in: Downpayment may be transferred to a new date (within 60 days), subject to availability. No refund.
  • 15-29 Days Before Check-in: 50% of the downpayment is forfeited. The remaining 50% of the downpayment may be applied to a future booking within 30 days.
  • 7-14 Days Before Check-in: Full downpayment is forfeited. No rescheduling or credit.
  • Less Than 7 Days Before Check-in: Full downpayment is forfeited and the remaining balance may still be charged.
  • No-Show: Full forfeiture of the downpayment. No refund or rebooking credit will be issued.
  • Force Majeure: Cancellations due to natural disasters, government-imposed travel bans, or declared emergencies may be eligible for full rebooking credit at management's discretion.

Catering and Large Food Orders

Bookings that include catering services or large food orders must be cancelled at least 14 days (2 weeks) before check-in to avoid full forfeiture of the downpayment. Cancellations made less than 14 days before check-in for bookings with catering or large food orders will result in full forfeiture of the downpayment regardless of the standard cancellation schedule above, as ingredients and preparations are sourced in advance.

4. Modifications and Changes

  • Date Changes (7+ Days Before Check-in): One free date change is allowed, subject to availability. Rate differences may apply for new dates.
  • Date Changes (Less Than 7 Days): Modifications are treated as a cancellation and rebooking. The cancellation policy and forfeiture schedule applies.
  • Room Upgrades: Available based on availability; guest pays the difference in rate.
  • Guest Count Changes: Must be reported at least 48 hours in advance. Additional guests are subject to extra per-head charges.
  • Downgrades: Switching to a lower-priced accommodation does not entitle the guest to a refund of the rate difference. The original downpayment amount stands.
  • One Modification Only: Only one modification is permitted per booking. Any subsequent changes will be treated as a cancellation and rebooking.

5. Check-in and Check-out

  • Check-in Time: 2:00 PM. Early check-in may be available if no previous guest occupied the room and a minimum 1-hour cleaning period has been completed, subject to administrative approval.
  • Check-out Time: 12:00 PM (noon). Late check-out is subject to availability and may incur additional charges.
  • Identification: All guests must present a valid government-issued ID at check-in.
  • Balance Settlement: The remaining 70% balance must be paid in full at check-in before accommodation access is granted.
  • Room Inspection: Guests are encouraged to inspect the accommodation upon arrival and report any issues to staff immediately.
  • Key/Access Return: All room keys or access cards must be returned at check-out. Lost keys may be subject to a replacement fee.

6. Guest Responsibilities

  • Property Care: Guests are responsible for maintaining the cleanliness and condition of their accommodation during the stay. Damages to resort property will be assessed and charged accordingly.
  • Noise Policy: Quiet hours are observed from 10:00 PM to 7:00 AM. Excessive noise or disturbance to other guests may result in a warning or immediate eviction without refund.
  • Occupancy: Only registered guests are permitted to stay overnight. Unregistered visitors must leave by 10:00 PM.
  • Prohibited Activities: Illegal activities, use of illegal substances, and any behavior that endangers the safety of other guests or staff is strictly prohibited and will result in immediate eviction without refund.
  • Trash Disposal: Guests must dispose of trash properly in designated areas. The resort promotes a clean and eco-friendly environment.
  • Pet Policy: Pets are welcome with advance notice. Pets must be kept on leash in common areas and owners are responsible for cleaning up after their pets.
  • Resort Rules: All guests must comply with posted resort rules and follow staff instructions at all times.

7. Food and Beverage

  • Outside Food Welcome: Guests are encouraged to bring their own food and beverages.
  • No Corkage Fee: No additional charges for bringing your own food, drinks, or alcoholic beverages.
  • Free Kitchen Utensils: Complimentary use of cooking utensils, plates, cups, and basic kitchenware.
  • Kitchen Facilities: Shared kitchen spaces are available for guest use with refrigeration and cooking facilities.
  • Clean-Up: Guests must clean up kitchen and dining areas after use to keep facilities available for all guests.

8. Liability and Insurance

  • Assumption of Risk: All recreational activities including swimming, kayaking, and use of resort facilities are undertaken at the guest's own risk.
  • No Lifeguard on Duty: The resort does not provide lifeguard services. Guests swim and use water facilities at their own risk.
  • Personal Belongings: The resort is not responsible for loss, theft, or damage to personal belongings. Guests are advised to secure their valuables.
  • Property Damage: Guests are financially responsible for any damage to resort property, furnishings, or equipment caused during their stay.
  • Liability Waiver: Use of recreational facilities (pool, kayaks, beach area) requires acknowledgment of risk. The resort shall not be held liable for injuries sustained during use of these facilities.
  • Insurance: Guests are advised to obtain personal travel and health insurance prior to their stay. The resort does not provide insurance coverage for guests.
  • Medical Emergencies: In case of medical emergencies, the resort will assist in contacting local medical services. Any medical costs incurred are the responsibility of the guest.

9. Right to Refuse and Termination

  • Right to Refuse Service: The resort reserves the right to refuse service or accommodation to any guest who violates these terms and conditions.
  • Immediate Eviction: The resort may terminate a guest's stay immediately and without refund for serious violations including illegal activity, property destruction, violence, or behavior that endangers others.
  • Health and Safety: Guests showing symptoms of contagious illness may be refused service for the safety of all guests and staff.

10. Privacy and Photography

  • Guest Privacy: The resort respects guest privacy within legal requirements and safety considerations.
  • Promotional Photography: The resort may use photographs taken in common areas for promotional purposes. Please notify management if you prefer to be excluded.
  • Personal Data: Guest information collected during booking is used solely for reservation management and resort communications. We do not share personal data with third parties without consent.

11. Governing Law

  • Jurisdiction: These terms and conditions are governed by the laws of the Republic of the Philippines.
  • Dispute Resolution: Any disputes arising from these terms shall be resolved amicably. If no resolution is reached, disputes shall be settled under the jurisdiction of the appropriate courts in Batangas, Philippines.
  • Amendments: The resort reserves the right to update these terms and conditions at any time. Changes will be posted on this page and take effect immediately upon publication.

Questions About Our Terms?

Phone: 0965 694 7574

Email: staff@serenitycovebeach.ph

Facebook: Message us directly