Booking Policy

• Advance Booking: Reservations must be made at least 48 hours in advance
• Guest Information: All guests must be registered at check-in with valid government-issued identification
• Occupancy Limits: Maximum occupancy per room/unit as specified in room descriptions must not be exceeded

• Reservation Downpayment: A 30% non-refundable downpayment is required within 24 hours of booking to confirm your reservation
• Balance Payment: The remaining 70% balance must be settled upon check-in before room keys are provided
• Accepted Methods: Cash, GCash, Maya, bank transfer (BDO, BPI), or credit/debit card
• Currency: All payments in Philippine Peso (PHP)
• Downpayment Forfeiture: Failure to pay the downpayment within 24 hours will result in automatic cancellation of the reservation
• Proof of Payment: Guests must send proof of downpayment via email or messaging to confirm booking

• 30+ Days Before Check-in: Downpayment may be transferred to a new date (within 60 days), subject to availability. No refund.
• 15-29 Days Before Check-in: 50% of the downpayment is forfeited. Remaining 50% of the downpayment may be applied to a future booking within 30 days.
• 7-14 Days Before Check-in: Full downpayment is forfeited. No rescheduling or credit.
• Less Than 7 Days Before Check-in: Full downpayment is forfeited and the remaining balance may still be charged.
• No-Show: Full forfeiture of the downpayment. No refund or rebooking credit will be issued.
• Force Majeure: Cancellations due to natural disasters, government-imposed travel bans, or declared emergencies may be eligible for full rebooking credit at management's discretion.

• Date Changes (7+ Days Before Check-in): One free date change allowed, subject to availability. Rate differences may apply for new dates.
• Date Changes (Less Than 7 Days): Modifications are treated as a cancellation and rebooking. The cancellation policy and forfeiture schedule applies.
• Room Upgrades: Available based on availability; guest pays the difference in rate. No refund for unused original booking value.
• Guest Count Changes: Must be reported at least 48 hours in advance. Additional guests are subject to extra per-head charges.
• Downgrades: Switching to a lower-priced accommodation does not entitle the guest to a refund of the rate difference. The original downpayment amount stands.
• Multiple Changes: Only one modification is permitted per booking. Any subsequent changes will be treated as a cancellation and rebooking.

• Outside Food Welcome: Guests are encouraged to bring their own food and beverages
• No Corkage Fee: No additional charges for bringing your own food, drinks, or alcoholic beverages
• Free Kitchen Utensils: Complimentary use of cooking utensils, plates, cups, and basic kitchenware available
• Kitchen Facilities: Shared kitchen spaces available for guest use with refrigeration and cooking facilities
• Clean-Up Policy: Please clean up after use to keep facilities available for all guests

• Weather Policy: No refunds for mild weather conditions; severe weather advisories allow full refund
• Health Requirements: Guests showing symptoms of contagious illness may be refused service for safety of all guests
• Property Damage: Guests responsible for any damage to resort property; charges will be assessed separately
• Noise Policy: Quiet hours 10 PM - 7 AM; violations may result in immediate eviction
• Pet Policy: Pets welcome with advance notice; must be kept on leash in common areas

• Group Definition: 5+ rooms or 10+ guests
• Group Rates: Special pricing available for groups of 10+ guests with 30-day advance booking
• Group Payment: 30% non-refundable downpayment required; balance due at check-in
• Group Cancellations: Same forfeiture schedule as individual bookings applies; contact directly for coordination
• Event Space: Common areas available for group events with advance arrangement

Swimming Pool Policy

• Hours of Operation: 6 AM - 10 PM daily
• Adult Supervision Required: Children under 16 must be supervised by adult at all times
• No Lifeguard on Duty: Swimming at your own risk; resort not responsible for accidents or injuries
• Pool Rules: No running, diving in shallow areas, glass containers, or food in pool area
• Safety Equipment: Life rings available; guests responsible for own safety
• Pool Closure: Resort reserves right to close pool for maintenance, weather, or safety concerns

Kayak Usage Policy

• Equipment Rental: Available during daylight hours with signed waiver required
• Age Restrictions: Minimum age 12; under 18 requires parent/guardian signature
• Safety Requirements: Life jackets mandatory (provided); guests must demonstrate basic swimming ability
• Weather Conditions: Kayak rental suspended during adverse weather, high winds, or unsafe water conditions
• Equipment Responsibility: Guests liable for lost, damaged, or stolen equipment at replacement cost
• Time Limits: Maximum 4-hour rental periods; late returns subject to additional fees

General Recreational Liability

• Assumption of Risk: All recreational activities undertaken at guest's own risk
• Liability Waiver: Required for all recreational facility usage
• Insurance Recommendation: Guests advised to verify personal insurance coverage for recreational activities
• Emergency Procedures: Emergency contact information posted at all recreational areas
• Facility Condition: Report any unsafe conditions to management immediately

• Check-in: 2 PM standard; early check-in available subject to room availability and administrative approval
• Check-out: 12 PM (noon) standard; late check-out subject to availability and additional fee
• Early Check-in Policy: Available only when no previous guest occupied the room and minimum 1-hour cleaning period has been completed; subject to administrative approval at no additional charge
• Resort Rules: All guests must comply with posted resort rules and staff instructions
• Right to Refuse: Resort reserves right to refuse service or terminate stay for policy violations
• Privacy: Resort respects guest privacy within legal requirements and safety considerations
• Photography: Resort may use common area photography for promotional purposes; notify management if you prefer exclusion