Booking Policy

• Advance Booking: Reservations must be made at least 48 hours in advance
• Guest Information: All guests must be registered at check-in with valid government-issued identification
• Occupancy Limits: Maximum occupancy per room/unit as specified in room descriptions must not be exceeded

• Payment Timing: Full payment due at check-in before room keys are provided
• Accepted Methods: Cash, credit card, debit card, bank transfer
• Currency: All payments in local currency; foreign currency subject to current exchange rates
• No Advance Payment: No reservation fee or deposit required to secure booking

• Free Cancellation: Cancel anytime before check-in with no penalty since no advance payment is required
• No-Show: No financial penalty as no advance payment was made
• Courtesy Notice: Please notify us as early as possible if canceling to help other guests
• Force Majeure: Cancellations due to emergencies, natural disasters, or government travel restrictions are always accepted

• Date Changes: Subject to availability; may require rate adjustment based on new dates
• Room Upgrades: Available at check-in based on availability for additional fee
• Guest Count Changes: Must be reported 24 hours in advance; additional guests subject to extra charges
• Modification Fees: Changes made within 48 hours of arrival subject to $25 administrative fee
• Downgrades: Rate adjustments for smaller accommodations processed as partial refunds

• Outside Food Welcome: Guests are encouraged to bring their own food and beverages
• No Corkage Fee: No additional charges for bringing your own food, drinks, or alcoholic beverages
• Free Kitchen Utensils: Complimentary use of cooking utensils, plates, cups, and basic kitchenware available
• Kitchen Facilities: Shared kitchen spaces available for guest use with refrigeration and cooking facilities
• Clean-Up Policy: Please clean up after use to keep facilities available for all guests

• Weather Policy: No refunds for mild weather conditions; severe weather advisories allow full refund
• Health Requirements: Guests showing symptoms of contagious illness may be refused service for safety of all guests
• Property Damage: Guests responsible for any damage to resort property; charges will be assessed separately
• Noise Policy: Quiet hours 10 PM - 7 AM; violations may result in immediate eviction
• Pet Policy: Pets welcome with advance notice; must be kept on leash in common areas

• Group Definition: 5+ rooms or 10+ guests
• Group Rates: Special pricing available for groups of 10+ guests with 30-day advance booking
• Group Payment: Full payment due at check-in, same as individual bookings
• Group Cancellations: Free cancellation with advance notice; contact directly for coordination
• Event Space: Common areas available for group events with advance arrangement

Swimming Pool Policy

• Hours of Operation: 6 AM - 10 PM daily
• Adult Supervision Required: Children under 16 must be supervised by adult at all times
• No Lifeguard on Duty: Swimming at your own risk; resort not responsible for accidents or injuries
• Pool Rules: No running, diving in shallow areas, glass containers, or food in pool area
• Safety Equipment: Life rings available; guests responsible for own safety
• Pool Closure: Resort reserves right to close pool for maintenance, weather, or safety concerns

Kayak Usage Policy

• Equipment Rental: Available during daylight hours with signed waiver required
• Age Restrictions: Minimum age 12; under 18 requires parent/guardian signature
• Safety Requirements: Life jackets mandatory (provided); guests must demonstrate basic swimming ability
• Weather Conditions: Kayak rental suspended during adverse weather, high winds, or unsafe water conditions
• Equipment Responsibility: Guests liable for lost, damaged, or stolen equipment at replacement cost
• Time Limits: Maximum 4-hour rental periods; late returns subject to additional fees

General Recreational Liability

• Assumption of Risk: All recreational activities undertaken at guest's own risk
• Liability Waiver: Required for all recreational facility usage
• Insurance Recommendation: Guests advised to verify personal insurance coverage for recreational activities
• Emergency Procedures: Emergency contact information posted at all recreational areas
• Facility Condition: Report any unsafe conditions to management immediately

• Check-in: 2 PM standard; early check-in available subject to room availability and administrative approval
• Check-out: 12 PM (noon) standard; late check-out subject to availability and additional fee
• Early Check-in Policy: Available only when no previous guest occupied the room and minimum 1-hour cleaning period has been completed; subject to administrative approval at no additional charge
• Resort Rules: All guests must comply with posted resort rules and staff instructions
• Right to Refuse: Resort reserves right to refuse service or terminate stay for policy violations
• Privacy: Resort respects guest privacy within legal requirements and safety considerations
• Photography: Resort may use common area photography for promotional purposes; notify management if you prefer exclusion